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Frequently Asked Questions
What payment methods can I use
You can pay in a variety of ways, including credit/debit cards. We do not accept purchase orders over the phone. All purchase orders must be faxed, mailed, or emailed. To apply for approved business status, please call us at 888-498-5059 or email it to sales@versaproducts.com
When will I get my items?
Most orders are shipped out within 1 business day and take between 1-7 days in transit depending where in the country the order is shipping to. Our goal is to always ship your product in the safest manner possible. We have developed a relationship with multiple carriers who each specialize in certain kinds of freight. For shipments under 50 lbs. We usually use either UPS or Fedex your products. When the shipments get larger than 50 lbs we user carriers such as BAX or Roadway because they are better at handling larger freight safely.
What is your return and refunds policy?
We guarantee customer satisfaction on every item purchased. If you are not completely satisfied, you may return the product within 30 days of your purchase date for a full refund. If you have ordered a quantity of greater than two units, only one product may have been opened for evaluation. Opening of additional products is an acceptance of the entire order. All shipping on returns is paid for by the purchaser. For orders of more than one unit there is a 18% restocking fee. Custom orders are not refundable.
Are your products Eco friendly?
Welcome to our vision for a healthier world! We have always had a strong belief in doing our part to protect the environment, despite the additional short term expenses of time, money, and manpower. We believe that the long-term protection of our planets limited natural resources is more important than increasing our profit margins. Toward that end, our corporate strategy has always been to produce quality American products at a fair price, while keeping our environmental impact to an absolute minimum. We focus our efforts on three primary categories for environmental conservation, paperless order processing, green manufacturing practices, and energy efficient facilities.
Where are your products made?
Quality American manufacturing is a tradition. We use the best American-based raw materials that have been tested and certified. We then proudly put in the workmanship to create high-quality furniture at competitive prices. It also means that you can access us quickly should you have any questions, need a replacement part or need service. Nothing is outsourced, and we are able to provide outstanding service for all of our products.
Do you products have a warranty?
We guarantee every product to be free from defects in materials and workmanship for the lifetime of that product. We will repair or replace any defective part or product once inspected by an authorized representative. If you feel you've received a product with any type of defect, please contact us at 888-498-5059 or email us at service@versaproducts.com. Our customer service agents are committed to resolving your problem as quickly as possible.